Customer Sentiment Analysis for Online Shopping Platforms Using NLP and Deep Learning Methods. Journal of Cyber-Physical Security and Robotics, [S. l.], v. 1, n. 02, p. 1–11, 2025. DOI: 10.64235/k7p2fr20. Disponível em: https://jocpsr.com/index.php/journal/article/view/17. Acesso em: 6 jun. 2026.